Terms & Conditions

Last Updated: May 25, 2025
1. Definitions
• “Services” means the Concierge, organization, planning, home-watch, and other offerings provided by Adventure Real Estate Concierge (A.R.E.C.).
• “User,” “Client,” or “you” refers to any person accessing or using the A.R.E.C. Site or A.R.E.C. services.
• “Site” means www.adventureconcierge.net and www.adventurerealestateconcierge.com and all related elements, items, pages/apps or links.
2. Agreement
Agreement between you (“User”) and www.adventureconcierge.net and www.adventurerealestateconcierge.com, operated by The John Sleeper Agency, LLC d/b/a Adventure Real Estate Concierge, herein after referred to as A.R.E.C. By accessing or using these Sites or Services you accept, without modification, these Terms. Please read them carefully and retain a copy for your records.
3. Appointment Confirmation and Rescheduling
Unless otherwise stated, A.R.E.C. will not call to confirm scheduled appointments. You are responsible for confirming, rescheduling, or canceling your session. To request a change, you must notify us at least 48 hours before your appointment by one of the following methods:
• Call us at (727) 607-2732
• Text us at (727) 607-2732
• Email us at info@adventureconcierge.net
We will acknowledge your rescheduling request via email or text within 24 hours. Requests received fewer than 48 hours before the appointment may incur cancellation fees as described in Section 5 (Cancellation & Refund Policy).
4. Dispute Resolution and Limitation of Remedies
In accordance with Florida law, any dispute, claim, or controversy arising out of or relating to this Agreement, the Site, or the services provided by A.R.E.C.—whether in contract, tort (including negligence), strict liability, or otherwise—shall be resolved as follows:
A. Limitation of Remedies.
The sole and exclusive remedy for any such dispute is limited to the total amount you actually paid to A.R.E.C. for the specific service(s) giving rise to the dispute. To the fullest extent permitted by Florida law, in no event shall A.R.E.C. (or its officers, directors, employees, agents, or affiliates) be liable for any indirect, special, incidental, punitive, exemplary, or consequential damages, lost profits, or loss of data, even if advised of the possibility of such damages.
B. Binding Arbitration.
Any dispute not resolved by limitation of remedies and good-faith negotiation shall be finally settled by binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules. The arbitration shall occur in Pinellas County, Florida, before a single neutral arbitrator. The arbitrator’s award shall be final and binding, and judgment on the award may be entered in any court of competent jurisdiction.
C. Costs & Fees.
Each party shall bear its own attorneys’ fees and costs. The fees and administrative costs of the arbitration (including the arbitrator’s fees) shall be split equally between the parties, unless the arbitrator directs otherwise.
D. Survival.
This Section 4 survives termination of this Agreement.
5. Cancellation & Refund Policy
- Notify A.R.E.C. at least 48 hours before your appointment to avoid fees.
- Cancel 24–48 hours prior: $75 fee.
- Cancel within 24 hours or no-show: 50% of booked session rate.
- Fees must be paid before rescheduling.
- All payments are non-refundable; unused payments may apply to your future services.
6. Changes to Terms
A.R.E.C. reserves the right to modify these Terms at any time. When we make changes, we will:
A. Post the revised Terms on the Site with an updated “Effective Date” noted.
B. In advance of posting to the Site and the Effective Date of the changes, we will send you notification to the email associated with your primary account noting that the Terms on the Site have been revised.
Your continued use of the Site after the Effective Date of the revised Terms constitutes your acceptance of those changes. If you do not agree with the new Terms, you must cease using the Site prior to the Effective Date.
7. Children Under Thirteen
We do not knowingly collect personal information from anyone under 13. If you’re under 18, use of the Site requires parental or guardian permission.
8. Class Action Waiver
Arbitration must be on an individual basis. No class or representative actions are permitted.
9. Confidentiality
A.R.E.C. Concierges/workers/agents/representatives may gain access to your personal items, documents, and other proprietary or sensitive information (“Confidential Information”) in the course of providing services. All Confidential Information shall be:
A. Used solely for the purpose of delivering the agreed-upon services.
B. Held in strict confidence and not disclosed to any third party except as required by law or with your express written consent.
A.R.E.C. implements appropriate technical, physical, and administrative safeguards to protect personal data in accordance with applicable privacy laws—including the Florida Information Protection Act—and our Privacy Policy, which you can review at www.adventureconcierge.net/english-privacy-policy .
These confidentiality obligations survive termination of this Agreement and continue for as long as the information remains confidential.
10. Contact Us
Adventure Real Estate Concierge
2454 N. McMullen Booth Rd, Suite 700
Clearwater, FL 33759
Email: info@adventureconcierge.net
Phone: 727-607-2732
11. E-Commerce Site
The Site www.adventureconcierge.net and www.adventurerealestateconcierge.com are e-commerce platforms offering A.R.E.C.’s services and related products. All A.R.E.C. sales, purchases/bookings and all conducted through the Site are subject to these Terms.
• Where required by law, any sales tax, use tax, or other applicable taxes on services will be included in the prices displayed at checkout.
• For any taxable products, materials, or third-party items that A.R.E.C. purchases on your behalf, you agree to reimburse A.R.E.C. for the cost of such items plus twenty percent and any applicable taxes. These costs and taxes will be itemized on your invoice and are payable by you.
• If you access or order from the Site outside the United States, you are responsible for any import duties, tariffs, customs fees, or other charges imposed by your jurisdiction.
12. Electronic Communications
By visiting www.adventureconcierge.net and www.adventurerealestateconcierge.com, using the Site, providing your email address to us, or sending communications (email, text, or otherwise) to A.R.E.C., you consent to receive “electronic communications” from us. These include all agreements, notices, disclosures, invoices, billing statements, service-related, marketing, and other communications we provide in electronic form (e.g., via email, SMS/text, push notification, or by posting on the Site), and you agree that they satisfy any legal requirement that such communications be in writing.
• You agree to maintain current contact information (email address, phone number) and to notify us promptly of any changes.
• You may opt out of marketing emails at any time by clicking the “unsubscribe” link in the communication, texting “STOP” associated with text correspondence, or by emailing optout@adventureconcierge.net . Please note that transactional messages (i.e. appointment reminders, invoices, service alerts) are not subject to opt-out.
• Our Site uses cookies, web beacons, and similar tracking technologies to improve functionality, personalize your experience, and deliver targeted marketing. You can review, manage, or withdraw your consent for cookies via your browser settings. See our Privacy Policy www.adventureconcierge.net/english-privacy-policy for more information
These electronic communication provisions survive termination of this Agreement.
13. Indemnification
You agree to defend, indemnify, and hold harmless A.R.E.C., its officers, directors, employees, agents, representatives, and third parties from any losses, liabilities, or expenses (including attorneys’ fees) arising out of your use of the Site or services, violation of these Terms, or infringement of any third-party rights. A.R.E.C. may assume exclusive defense at its option.
14. International Users
The Site is controlled from the U.S. If you access it from outside the U.S., you’re responsible for compliance with local laws and regulations.
15. Liability Disclaimer
All information, software, products, services, and related graphics available on the Site and provided by A.R.E.C. are provided “AS IS” and “AS AVAILABLE,” without warranties of any kind. To the fullest extent permitted by Florida law, A.R.E.C. and its suppliers expressly disclaim all warranties, whether express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement.
A.R.E.C. makes no representation or warranty regarding the performance, accuracy, timeliness, or reliability of any third-party services, products, or content accessed through the Site or engaged by you, including but not limited to relocation assistance providers, home-watch vendors, event-planning subcontractors, or software integrators, etc. Any disputes arising from such third-party services must be resolved directly between you and the third-party provider.
To the maximum extent permitted by law, in no event shall A.R.E.C., its officers, directors, employees, agents, representatives or suppliers be liable for any direct, indirect, incidental, special, punitive, exemplary, or consequential damages, including but not limited to lost profits, loss of data, or business interruption, arising out of or in any way connected with your use of or inability to use the Site or services, even if A.R.E.C. has been advised of the possibility of such damages.
Because some jurisdictions do not allow the exclusion or limitation of certain warranties or liabilities, some of the above disclaimers may not apply to you. In such cases, A.R.E.C.’s liability will be limited to Section 4A. Limitation of Remedies noted in these Terms and the greatest extent permitted by applicable law.
16. Links to Third-Party Sites & Services
The Site may link to other websites or third-party offerings. We do not control, endorse, or assume responsibility for content on Linked Sites. Use at your own risk.
17. Miscellaneous
A. No Waiver
Failure or delay by either party to exercise any right or remedy under these Terms shall not constitute a waiver of that right or remedy, nor shall any single or partial exercise preclude any other or further exercise.
B. Severability
If any provision of these Terms is held invalid, illegal, or unenforceable by a court of competent jurisdiction, that provision shall be enforced to the maximum extent permitted, and the remaining provisions shall continue in full force and effect.
C. Force Majeure
Neither party shall be liable for any failure or delay in performance under these Terms (other than payment obligations) to the extent caused by events beyond its reasonable control, including acts of God, war, terrorism, riots, strikes, labor disputes, governmental orders, pandemics, or other unforeseeable circumstances.
D. Entire Agreement
These Terms, together with any documents or policies expressly incorporated by reference (e.g., Privacy Policy, Cookie Policy), constitute the entire agreement between you and A.R.E.C. regarding the subject matter hereof, and supersede all prior or contemporaneous understandings, agreements, or representations.
E. Assignment
You may not assign, delegate, or transfer any of your rights or obligations under these Terms or any other related Agreement, including any Statement of Work, without A.R.E.C.’s prior written consent. A.R.E.C. may assign or delegate its rights and obligations under these Terms, or any other related Agreement, including any Statement of Work, to affiliates, subcontractors, or in connection with a merger, acquisition, or sale of substantially all its assets. Any such assignment will remain subject to these Terms and will be binding upon and inure to the benefit of the parties and their respective successors and permitted assigns.
F. Survival
Sections 3 (Appointment Confirmation and Rescheduling), 4 (Dispute Resolution and Limitation of Remedies), 9 (Confidentiality), 13 (Indemnification), 15 (Liability Disclaimer), 17 (Miscellaneous), and any other provisions that by their nature survive termination shall survive any expiration or termination of these Terms.
18. No Unlawful or Prohibited Use / Intellectual Property
You’re granted a limited, revocable, non-exclusive license to access and use the Site in compliance with these Terms. All Site content (text, graphics, logos, software) is owned by A.R.E.C. or suppliers and protected by law. You agree not to copy, modify, reverse engineer, create derivatives, or exploit any content without express written permission.
19. Photo Release
You grant A.R.E.C. the right to photograph and use images of your property for lawful purposes (advertising, publicity) without attribution of your name.
20. Preparations Before Arrival
Ensure safe conditions and any housekeeping needs before our arrival. Firearms/weapons must be unloaded and securely stored.
21. Pricing Agreement
An invoice follows each session for the remaining balance, unless full services costs are pre-paid. You’re responsible for purchasing materials (e.g., bins, organizers). If A.R.E.C. procures materials of any kind, you reimburse those expenses plus twenty percent and any applicable associated taxes. Payments accepted are: cash, credit card, or Zelle, payable to Adventure Real Estate Concierge; see Site for full payment methods.
22. Privacy
Your use of the Site is governed by our Privacy Policy, which explains our data-collection and usage practices. Please review it for details.
23. Right to Refuse Service
A.R.E.C. may refuse or cancel service at any property that A.R.E. C. deems unsafe or untenable, at its sole discretion. If an A.R.E.C. representative feels unsafe, the appointment may end immediately without notice.
24. Services Offered
A.R.E.C.’s services include, but are not limited to:
• Personal Day-to-Day Tasks/Activities Support
• Personal Project Management
• Event Planning & Coordination
• Vacation/Second Home Watch & Concierge Services
• Home Organization
• Relocation Assistance Services
• Contract Management
• Business Office Organization
• Desktop/Paper File Management
• Executive Business Concierge Services
25. Termination / Access Restriction
A.R.E.C. may terminate or restrict your Site access at any time, without notice. Disputes not resolved by Section 4. Dispute Resolution and Limitation of Remedies herein, fall under Florida law, with exclusive venue in Florida courts.
26. Your Account
If you register an account on the Site, you’re responsible for safeguarding credentials and all account activity. You may not transfer your account. A.R.E.C. may suspend or cancel accounts at its discretion.